Customers - Alerts


HomeServe USA Repair Management Corporation recently sent a mailed advertisement to a significant number of Brodhead Water & Light residents soliciting insurance coverage for water laterals.  In its advertising materials, HomeServe states that property owners are responsible for lateral repairs between the City's right-of-way and their house and solicits insurance coverage for water laterals. Brodhead Water & Light Superintendent Jeff Peterson advises that "The company is correct in stating that property owners are responsible for lateral repair costs between the City's right-of-way and their house.  HOWEVER, property owners should contact their insurance companies to see if they are already covered for a lateral damage incident, or if they feel such coverage is warranted." Peterson added that "property owners are urged to read the fine print of the proposed coverage and determine if the long term costs warrant such coverage."  Brodhead Water & Light does not endorse HomeServe and HomeServe is not affiliated with the Brodhead Water & Light or City of Brodhead.  Water & Light residents are also encouraged to research HomeServe USA Repair Management Corporation on the Better Business Bureau website.
BBB Logo

Water Freezing

ATTENTION WATER CUSTOMERS Due to the harsh winter weather we have been experiencing, the possibility exists that your water service may freeze. The following are some signs that your water service may be freezing: ♦ Water is rusty and discolored. ♦ With your faucet fully on, you notice reduced water pressure. ♦ If possible, first thing in the morning run water 3-4 minutes and take the water temperature with a thermometer (a meat thermometer works best). A temperature of 35 degrees or below indicates that your service is close to freezing.
If you do not have any signs of freezing, you do not need to run your water.  If you have already been notified to run water, you do not need to call in.
If any of these happen, fully open your cold water faucet and let it run until the water runs clear and there is full pressure. Continuously run an index finger-sized stream of water from any faucet in your house. In addition - first thing in the morning and the last thing at night, open faucet fully for five minutes, making sure to leave a stream running when done. Call the Water & Light during office hours (8:00-4:30) to let us know that you are running water. Your water meter will be read.

Once you have contacted us, YOU WILL NOT BE CHARGED FOR WATER RUNNING DOWN THE DRAIN. Your bill will be estimated from your average usage.
IMPORTANT DO NOT TURN OFF YOUR WATER UNTIL WE NOTIFY YOU TO DO SO! With the weather being so unpredictable, it could be well into spring before we have you turn it off. If you turn the water off before we contact you and it freezes, you will be financially responsible to thaw it out. It could cost $250 to $300 or more, depending on how long it takes. Resources are limited and restoring service could take anywhere from a few hours to a couple of days.
Remember – when the weather starts to warm up outside, it pushes the frost down into the ground further. It will freeze your water service!  If your service does freeze, call the Water & Light office (897-2505) immediately.  After hours the Police Dept. (897-2112) will contact one of our employees. A determination will be made when to thaw your service based on the availability of personnel. Thank you for your cooperation- Brodhead Water & Light