ATTENTION WATER CUSTOMERS
Due to the harsh winter weather we have been experiencing, the possibility exists that your water service may freeze. The following are some signs that your water service may be freezing:
♦ Water is rusty and discolored.
♦ With your faucet fully on, you notice reduced water pressure.
♦ If possible, first thing in the morning run water 3-4 minutes and take the water temperature
with a thermometer (a meat thermometer works best).
A temperature of 35 degrees or below indicates that your service is close to freezing.
If you do not have any signs of freezing, you do not need
to run your water.
If you have already been notified to run water, you do not need
to call in.
If any of these happen, fully open your cold water faucet and let it run until the water runs clear and there is full pressure. Continuously run an index finger-sized stream of water from any faucet in your house. In addition - first thing in the morning and the last thing at night, open faucet fully for five minutes, making sure to leave a stream running when done. Call the Water & Light during office hours (8:00-4:30) to let us know that you are running water. Your water meter will be read.
Once you have contacted us, YOU WILL NOT BE CHARGED FOR WATER RUNNING DOWN THE DRAIN. Your bill will be estimated from your average usage.
DO NOT TURN OFF YOUR WATER UNTIL WE NOTIFY YOU TO DO SO! With the weather being so unpredictable, it could be well into spring before we have you turn it off. If you turn the water off before we contact you and it freezes, you will be financially responsible to thaw it out. It could cost $250 to $300 or more, depending on how long it takes. Resources are limited and restoring service could take anywhere from a few hours to a couple of days.
Remember – when the weather starts to warm up outside, it pushes the frost down into the ground further. It will freeze your water service! If your service does freeze, call the Water & Light office
(897-2505) immediately. After hours the Police Dept. (897-2112) will contact one of our employees. A determination will be made when to thaw your service based on the availability of personnel.
Thank you for your cooperation-
Brodhead Water & Light